Where are you located?

We are located in Melbourne, Australia.

Do you have a store I can visit or pick up my order.

Unfortunately we we are online only.

Will you be releasing more hay topper flavours?

Yes we definitely will be! We are always working on new products. If you have any suggestions please feel free to let us know by emailing us at or using the contact us form. We are always open to new ideas and suggestions.

Are the treats only for Rabbits?

Certainly not! They can also be eaten by Guinea Pigs.

 Do you offer wholesale or bulk discount?

Yes we do. Please email us at to learn more.

 Do you do collaborations?

Absolutely! Feel free to email us at for further information. 



Do you ship worldwide?

Yes we do however due to COVID we have decided to place international orders on hold until further notice.

How much is shipping?

We offer flat rate tracked shipping worldwide! $9 for Australian orders and $11 for international orders. All Aus orders over $90 receive free shipping.

When will I receive my order?

ETA dates vary depending on your location. Please see our shipping and processing page for estimated delivery times. We fulfill and ship orders within 5 business days. Once parcels are shipped we have no control over transit/custom times.

Can I request to leave the parcel if no one is home?

Yes you can, but this is only available to Australian customers. Unfortunately we are not responsible for missing/stolen parcels. 

Does my order come with tracking?

As of 1st of May 2018 all orders placed will be sent out with tracking.




I want to add more items to my order. How do I do that?

If it has been less than 24 hours please email us at and reference your order number.

Please refer to our store terms & conditions. We make no exceptions.

Customs and import taxes.
Unfortunately as per our shipping policy buyers are responsible for any customs and import taxes that may apply. 

Cancellations, Refunds & Exchanges FAQS


If you have any questions that weren't covered please email us at